Company and ecosystem Start with what the organization offers, where content lives, and who touches it.
What problems should this system solve? Capture the current friction: duplicate files, unclear finals, missing ownership, stale assets, or folders people avoid. Clear
What products, services, or offerings does this support? Blend the PDF discovery prompts for products and services with the practical scope of the folder system. Clear
Where are those offerings and their content accessed or stored? Include websites, portals, shared drives, software, servers, vendors, spreadsheets, and other source locations. Clear
Are there future offerings or natural groupings? Note new products in development, product or service categories, recurring programs, or industry standards that should shape the structure. Clear
Who needs to use or access these files? List internal and external touchpoints: contributors, SMEs, leaders, sales, IT, marketing, customer service, clients, vendors, prospects, and partners. Clear
Departments and relationships Map who owns the work, what they create, and how those pieces relate.
What departments or divisions are involved? Identify the departments, divisions, vendors, or partner groups that need clear ownership in the system. Clear
What processes do those teams own or support? Combine owned processes with the processes your team helps with, such as approvals, publishing, campaigns, reporting, or sales enablement. Clear
What content is created by each group? Include external and internal content: websites, ads, reports, dashboards, portals, talking points, invoices, and working documents. Clear
How are products, departments, people, and files related? Capture relationships that should be reflected in folders, metadata, naming, permissions, or asset reuse. Clear
Your team and current files Document the existing file reality before deciding what to rebuild.
What does the current file structure look like? Summarize the current folders, platforms, personal drives, shared libraries, and tool-specific spaces. Clear
What files, folders, or spaces are highest priority? Identify frequently used areas that should not be buried, plus files that are important for daily work. Clear
How do people naturally look for files? Note the labels people search by and the easy or hard-to-find items the structure should address. Clear
Are names confusing or are files often misplaced? Capture naming issues, vague labels, duplicate files, inconsistent abbreviations, and common misplacements. Clear
What should move, stay active, or archive? Define the cleanup scope before building: active work, reusable assets, historical projects, and anything that should not be migrated. Clear